Customer Service
All FleetMatics clients receive at no charge:
- Expert Customer Service and Support
- Unlimited System Training
- All Mapping and Software Upgrades
- Warrantee On All Hardware
Expert Customer Service & Support
FleetMatics realises that great customer service is essential to maintaining long-term business partnerships.
All of our customer service and support representatives are in-house FleetMatics employees. Each representative goes through extensive training to ensure that our clients get complete and concise answers when contacting us.
Our ultimate goal is to make sure that your experience with the FleetMatics GPS Vehicle Tracking Solution is easy, convenient and hassle-free so you can immediately start to save time and money.
Specialised TrainingEvery business utilises the FleetMatics GPS Vehicle Tracking Solution differently. Our team of trainers will discover your specific business needs and customise a training solution that will help you get the most out of your GPS system.
All training sessions are interactive, web-based and provide expert instruction on the features that will give your business the greatest benefit.
Mapping and Software UpgradesYour comments, suggestions and needs are important to us. We incorporate this client feedback when developing and upgrading our services and software. This helps us to meet your demands and remain ahead of the competition.
As the FleetMatics GPS Vehicle Tracking Solution is developed to include new services, functions and updated maps, your system will be automatically and remotely upgraded at no additional cost.
FleetMatics Guarantee of ServiceFleetMatics guarantees to provide all service, training, upgrades in mapping and software (upon availability) at no additional costs for the term of your agreement. All diagnostics and upgrades will be done remotely. In the event that a vehicle tracking unit is defective, at no fault of the customer, FleetMatics will replace the unit at no charge.