Frequently asked questions

Wondering how GPS tracking can help your company?

Q. Can I view my vehicles from any internet enabled PC?

A. Yes, you can as long as it is connected to the internet! Of course it is worth noting that the faster the connection speed, the faster our software will run. So, for example, broadband will be much faster than a dial-up connection.

Q. Will I receive free upgrades?

A. Yes! Plus, because our software is web-based you don’t have to worry about CDs and installing upgrades, they appear when you login.

Q. Do I have a “no extra charges” guarantee?

A. Yes, there are no hidden charges with Fleetmatics!

Q. Is there an annual web access charge for Fleetmatics?

A. No, the only web access charge you pay is to your internet provider.

Q. Is there a visible antenna on the vehicle?

A. No, the vehicle tracking unit is installed in a discreet, inaccessible location.

Q. Are there additional networking costs?

A. No, Fleetmatics representatives issue an ‘all-in’ quotation.

Q. Are there annual software costs?

A. No, our monthly price incorporates everything!

Q. Is this a satellite based vehicle tracking system?

A. Yes, Meaning, the tracking unit is located by Satellite and sends the information to our servers via the GPRS Data Network. Some customers have seen a land-based system that locates using the paging network and not satellite.

Q. Does your tracking system run in real time?

A. Yes, moving vehicles can report to us as frequently as 60 seconds in real time, and these positions are automatically reflected in our Live Fleet Track feature.

Q. Is the system GPS based?

A. Yes, vehicle locations and times are pinpointed from the Global Position System satellites and relayed to our data centers over the GPRS network in real time.